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Shipping & Returns

 

Terms and Conditions

 

Welcome to CPS Calibrations. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchase or engaging with our services.

 

Return Policy

 

CPS Calibrations reserves the right to evaluate returned items to determine if a credit can be issued to the customer.

 

  1. Eligibility for Returns:

    • Consumable Items:

      • Returned items must be in sealed, unopened, and unused condition to be eligible for a return.

      • Consumable items will be subject to a 20% restocking fee.

      • Consumable items that are specially ordered, opened, used, damaged, or cannot be resold may not be returned for credit.

    • Instrumentation:

      • Purchased instruments are subject to a 20% restocking fee unless the item is defective.

      • All returns and exchanges must include original packaging, all accessories, and be in their original condition.

  2. Non-Returnable Items:

    • Items that have been used, damaged, or customized for a specific order.

    • Calibration gas cylinders and other hazardous materials.

  3. Defective Items:

    • If an item is defective, please contact CPS Calibrations for assistance. Defective items may be eligible for replacement or credit after evaluation.

  4. Return Process:

    • Contact CPS Calibrations for a return authorization before shipping items back.

    • Returns without prior authorization may not be accepted.

  5. Refund Timeline:

    You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Payment Policy

 

All purchases on the CPS Calibrations website must be made using a valid credit card at the time of purchase.

 

  1. Payment Methods:

    • We accept major credit cards including Visa, MasterCard, American Express, and Discover.

  2. Taxes:

    • Applicable sales tax will be calculated and added to your order at checkout based on your location.

 

Limitations of Liability

 

  1. CPS Calibrations is not responsible for delays, loss, or damage caused by third-party shipping carriers.

  2. We are not liable for any incidental or consequential damages resulting from the use or inability to use our products.

  3. All products are sold "as is" with no warranties beyond those provided by the manufacturer, where applicable.

 

Governing Law

 

These terms and conditions shall be governed by and construed in accordance with the laws of the state of Tennessee, without regard to its conflict of law provisions.

 

Changes to Terms and Conditions

 

CPS Calibrations reserves the right to update or modify these terms and conditions at any time without prior notice. By continuing to use the website after any changes, you agree to be bound by the updated terms.

 

Contact Information

 

For any questions regarding these terms and conditions, please contact us at: